Returns, Refunds & Exchanges – Cin2Shop.com

Updated: June 4, 2025

1. Return Eligibility

  • Timeframe:
    • Refunds/store credit: 45 days from delivery date.
    • Exchanges: 60 days from delivery date (US only).
  • Conditions: Items must be:
    • Unworn/unused
    • In original packaging with tags
    • Not marked “Final Sale” 

2. How to Return

  1. Initiate request:
    • US customers: Use our Returns Center (enter order # and email).
    • International: Contact support (returns subject to approval).
  2. Ship back:
    • US: Use provided label ($3 fee for refunds; free for exchanges/store credit).
    • International: Customer pays return shipping.

3. Refunds & Fees

  • Processing time: 14 business days after receiving return.
  • Deductions:
    • $3 flat fee for refund requests.
    • Original shipping costs non-refundable (unless our error).

4. Exchanges

  • US only: Free return label provided.
  • Final: Exchanged items cannot be returned again.

5. Non-Returnable Items

  • Final Sale merchandise
  • Worn/tried-on underwear (legal restriction)
  • International orders (except defective items) .

6. Damaged/Defective Items

  • Report within 6 months with order # and photos for replacement .

7. Policy Updates

Changes will be posted here with the effective date.